Last updated: August 31, 2025. Please read our refund policy carefully to understand our terms for returns and refunds.
Your purchase of parent company (Inside Logic Pvt. Ltd), SenseCom Technology Pvt Ltd products is backed by our 30-day money-back guarantee. If you are not satisfied with your purchase of our image editing software, we will gladly issue a full refund. We develop and sell software that we use ourselves and have thousands of satisfied customers worldwide. Our technical support service is designed to assist you effectively, and we take customer feedback seriously to improve our products and services.
Refund orders are processed at the sole discretion of parent company (Inside Logic Pvt. Ltd), SenseCom Technology Pvt Ltd. We reserve the right to determine whether all requirements for the refund request have been satisfied and may terminate or modify the 30-day money-back guarantee program at any time. Submitting a refund request does not ensure that a refund will be issued.
Refunds are not provided for services provided in full, such as customization of the software's look and feel to match your website's design, removal of the "Powered by" link, or hosted knowledge base services.
If you're having any problems configuring or using our software, please contact our friendly and experienced technical support team. Our support team can assist with installation, configuration, and customization of our image editing software. We encourage you to reach out with any questions or issues before requesting a refund.
When a client considers requesting a refund, we often resolve their issues by providing installation support, guidance on software use, and configuration assistance. This typically results in satisfied clients who continue to use our software. With over 12,000 satisfied clients and a refund rate below 0.1%, we are confident that you will love our image editing software.
If you experience issues with parent company (Inside Logic Pvt. Ltd), SenseCom Technology Pvt Ltd software, we offer a full refund within 30 days of purchase. After this period, no refunds will be issued. Refund requests must be submitted through the customer area as a support ticket, accompanied by detailed and grounded reasons for the refund. Ensure your request aligns with our refund policy.
Upon receiving your refund request, we will send an email to confirm receipt and notify you of the approval or rejection of your refund within 10 days.
Before a refund is granted, you must allow our support team to attempt to resolve any issues by opening a support ticket. Please allow 24-48 hours for our support team to respond, as outlined in our support policy.
Refunds will not be granted if you simply decide not to use the purchased software license. We stand behind our products and will assist in resolving any issues, but we expect you to understand the product you are purchasing and its purpose.
We do not offer refunds based on incompatibility with third-party software. Our products are not guaranteed to be fully compatible with third-party programs, and we do not provide support for such applications. Our technical support team is available to assist with our software, but compatibility issues with third-party products are not grounds for a refund.
If your refund request is approved, the refund will be processed, and a credit will be applied to your credit card or original payment method within 5 working days. For hosted licenses, a Rs. 1000 setup charge will be deducted from the refund amount.
If you have not received your refund, please check your bank account, then contact your credit card company or bank, as processing times may vary. If you still have not received your refund, contact us at support@designgpt.ai.
For questions or concerns regarding this refund policy, or to submit a refund request, please contact us at support@designgpt.ai or via postal mail at 205-206, Hem Arcade, Dr. Yagnik Road, Rajkot, Gujarat, India 360002.